CANNOT CONNECT THERMOSTAT TO THE APP. I HAVE TRIED 50-60 TIMES IN VARIOUS WAYS OVER THE LAST TWO DE

[GERRI1]

Going crazy and can’t connect thermostat. 

[David_K · Accepted solution]

Firstly, what model of thermostat is it that you have? I see you select the learning thermostat, but want to make sure as the setup steps are very different.

How to tell which Nest thermostat you have - Google Nest Help

[Jenelyn_O]

Hi there,

Thanks for reaching out and for being a step ahead of us. I'm sorry for the trouble this has caused you. A few questions: what type of Nest Thermostat do you have? You can visit the link provided above to check what type of thermostat you have. Also, do you see any messages or code on your thermostat or in the app?

You can check out these general troubleshooting steps about connecting a Nest thermostat to the Nest app or Wi-Fi network.

I appreciate the help, @David_K.

Best,

Jenelyn

[Jenelyn_O]

Hi GERRI1,

I wanted to follow up if you still need help. Please let me know if you’re still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Thanks,

Jenelyn

[Jenelyn_O]

Hey GERRI1,

Due to inactivity, we'll go ahead and lock this thread in 24 hours. We'd be glad to help you further so if you still need assistance, feel free to start a new thread.

Regards,

Jenelyn

[leb]

How can I get help? Nest said I had to be online to lock, it locked anyways. Not on app. No internet service and a forgotten pin.

[leb]

I have the technical info posit up on pc. Not sure we’re you went.

[Markjosephp]

Hello folks,

I wanted to stop by and see how I could help.

Thanks for looking into this, Jenelyn.

@leb, thanks for posting on this thread. To clarify, the reason you can't reconnect your thermostat in the Nest app is because of the forgotten PIN code. Is that right? If so, please pull the thermostat display from its base and connect a USB cord to your computer. Then, look for the folder named TechnicalInfo.PLIST."

If the file is visible, let us know what personal computer you're using (Windows, macOS, or ChromeOS) so we can move with the next step.

I'll look forward to your response.

Regards,
Mark

[leb]

Windows 

[leb]

Files in plac, cmd box open.

Now what? 

[leb]

I need to know cmd lines to rename j: to Dropbox.

[leb]

Please help,  so close.

I suppose I could Google it.

[Markjosephp]

Hi leb,

I'm sorry for the late response. I appreciate you checking the file. If you haven't tried accessing it, we'd love to take it from here.

Could you please fill out this form with the needed information? A member of our senior support team will be in touch over email to help. Keep me posted.

Best,
Mark

[Markjosephp]

Hello there, leb,

Checking back in — how's it going? Have you managed to unlock your Nest Thermostat? If you still need help, please fill out the form and let us know once you're done.

Thanks,

Mark

[Markjosephp]

Hi leb,

I know it has been a while, but I wanted to ensure that everything was covered here. Have you had a chance to fill out the form? Let us know if you need more help.

Regards,

Mark