I have a defective thermostat and Google Nest REFUSES to do anything about it.
I was having issues with the compressor on one of my two brand new AC units and it took a few visits for the AC company to finally determine what was causing it... You guessed it, the Nest. Now I have 2 AC units and the one Nest is working just fine, but the other one was causing an issue that was about to destroy my AC unit.
After the AC repairman removed the Nest and replaced it with my old Honeywell thermostat (which works WAY better than the Nest anyway) he told me to call Nest and they should replace it.
Thats where I am now, and yes, they should replace it and apparently they will, after I jump through 2000 hoops, give some of my blood and possibly my firstborn apparently. I have been on the phone no less than 5 phone calls at least 1 hour per call. I had to provide info and their solution was to HOOK THE THERMOSTAT UP TO THE AC THAT IT ALMOST BLEW UP TO HAVE THEIR "SCRIPT" PEOPLE TROUBLESHOOT. That idea quickly went away when I asked if Nest would be responsible if the thermostat broke my AC after re-hooking it back up... of course they wouldnt do that.
So, they said they needed proof from the repair company. So, I had the company call them and explain to them that the unit was defective and all that. The AC repairman reached out to me and said everything was fine and Google told him to have me call and set up the replacement. So what happened? well the "script" readers still refused to help and REFUSED to allow me to talk to a supervisor and both hung up the phone on me.
Aside from the fact that I will NEVER buy or recommend another Google product..... Any recommendations Google for the sustained loss i took of $200 for your defective useless product? Im all ears!
