Can anyone help

[Smith1304]

 

Our heat has been on, but it is not heating our house. It has been cold all night can anyone help. 

[Ahans93]

Check your furnace filter

[Jhonleanmel]

Hi Smith1304,

Thanks for reaching out ― let's see what's going on.

Give these steps a try:

Check your air filter, as a clogged filter may cause a similar symptom. 
If the air filter is dirty and needs to be changed, I recommend replacing the air filter and let us know if the issue continues after you change the filter.

Thanks for the help, Ahans93.

Keep us posted.

Best,
Mel

[Gingersnap]

I have the same problem and it's not the filter - brand new filter. What's next? 

[Ahans93]

Family member who works in HVAC suggested having heat sensor checked, not an expensive fix.

[Gingersnap]

Thanks! Actually, found the easiest solution - replaced my nest with an ecobee and it worked great..no other changes required. Clearly a nest software issue, but doesn't seem like have acknowledged it yet. 

[Smith1304]

I replaced the nest thermostat it was bad and once I did everything has been working great 

[Markjosephp]

Hello folks,

We deeply appreciate everyone sharing their thoughts and experiences, and we'll take it as feedback. We hope we can change your mind in the future. If there’s anything else I can help you with, please let me know. Otherwise, this thread will be locked within 24 hours.

Best regards,

Mark