Can not find Nest app

[Serenity246]

I am following instructions on how to connect the phone with the Thermostat I get as far as. Looking for the enter no. I follow instructions to get to nest. App to find my key? It does not have a nest app to find my key. Where do I go from here?

[David_K]

Check which model of thermostat you have:
How to tell which Nest thermostat you have - Google Nest Help

If you have Nest Thermostat E, or a Nest Learning Thermostat model, follow these steps:

1. Factory reset the thermostat.
2. Open the Nest app on your phone or tablet and tap the Settings cog.
3. Tap Add product. The app will switch to a camera view to scan the thermostat’s QR code.
4. On the thermostat, press it to open the quick view menu and tap the Settings cog.
5. Turn the ring to select Nest app and press to open it.
6. Select QR code. Your thermostat will show you a unique QR code to scan with the app. If it doesn't, tap Continue without scanning in the app and select Get entry key on your thermostat instead.
7. Follow the remaining steps in the Nest app.

If you have Nest Thermostat, follow these steps:

Get started with your Nest Thermostat - Google Nest Help

[Markjosephp]

Hello folks,

I wanted to ensure that everything was covered here.
 

Thanks for sharing the steps, @David_K.

@Serenity246, I'm checking back in. Were you able to do the steps above? I'd be glad to hear from you — We'd like to make sure everything is working.

Regards,

Mark

[Markjosephp]

Hi Serenity246,

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

Regards,

Mark

[Markjosephp]

Hello Serenity246,

I'm checking in to make sure that you've seen our response. Please let us know if you have any additional questions or concerns before we lock this thread in 24 hours. 

Thanks,
Mark