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Can't see devices in app or control heat

ohthepain
Community Member

‎02-06-2024 01:03 AM - edited ‎02-06-2024 01:07 AM

My airbnb guests are complaining that there is no heat.

In the nest app all I see is "Home". When I tap it I get 2 options "Home/Recent Activity" and "Away". I can see that it's detecting that somebody is there, so it seems to be connected to wifi properly. But I can't see any info about the device or current or desired temperature.

Any idea what's going on or how to fix? Unfortunately I can't remember how the app is supposed to work. I was able to see and set temperature before when I was away. I am abroad and can't scan the code to add the device again, if that's the solution.

I should mention that my priority is to get the guests some heat. So if there is no way to fix the issue from there, then some instructions for the guests would be the next best thing.

My setup is a standard, sand-coloured "Google Nest Thermostat" and a "Google Nest Power Connector - C Wire Adapter".

Thanks all!

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2 REPLIES 2

ohthepain
Community Member

‎02-06-2024 11:09 AM

It looks like the fan is turning on but there is no heat. As a result the fan is always on. 

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Markjosephp
Community Specialist
Community Specialist
In response to ohthepain

‎02-09-2024 10:02 AM

Hello ohthepain,


I'm sorry to hear about the issue you're facing with your Airbnb guests and the lack of heat in your property. It sounds like there might be a connectivity or configuration problem with your Nest Thermostat. Here are a few suggestions to troubleshoot the problem:

 

  1. Ensure that your thermostat is connected to the internet. Sometimes, connectivity issues can prevent the app from displaying the correct information. 
  2. Try restarting your thermostat. This can sometimes resolve minor glitches.
  3. If the Nest app is not displaying the information correctly, you might want to try uninstalling and reinstalling the app on your device.
  4. If the issue persists and you are unable to resolve it remotely, you may want to provide your guests with some temporary instructions:
  5. Manually set the thermostat to a comfortable temperature.
  6. Confirm that the thermostat is set to heating mode.

 

Regarding your concern about not being able to scan the code to add the device again, you may want to check that you are logged in to the right email address in the Nest app. 

I hope this helps, and your guests can enjoy a warm and comfortable stay. If the problem persists, don't hesitate to reach out. Safe travels!

Best regards,
Mark

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