Can’t set home address - Post Code

[iagho]

My house is in the Bahamas, where there are no post codes.

In the Nest app page where I provide my home address there is NO field for the post code (which is correct). Yet, when I confirm the address I get a pop up asking me to provide the post code.

Which I can’t provide because (1) we don’t have post codes in the Bahamas and (2) there is no post codes field.

I see that my house is indicated in a random place in the map. I tried to drag it to the correct place, but I can’t. When I touch the map the page with the fields to proved the house address opens.

This post code issues seems to be a bug. Which consider that a country does’t have post codes, but still shows a pop up asking to provided it.

Furthermore the troubleshooting asks to also check Settings > Location in the thermostat, but there is not Location setting in the thermostat…

[Jhonleanmel]

Hi iagho,

Thanks for posting. Could you confirm which Nest Thermostat you have? Check this link to know which device you have.

Best,

Mel

[iagho]

Hi

I have 3rd gen Nest Learning Thermostat.

The issue is limited to the Nest App (not to the Google Home App).

As detailed above, in the Nest App I cannot set the location (no postcode field for Bahamas, yet popup requiring postcode in order to proceed), whilst in Google Home App I could set the correct home location.

Having said that,  I eventually noticed that Nest App is now correctly showing me as home/away (even if in the settings the home location is not correct). I suppose that it is pulling the home/away data from the Google Home App.

On this basis, I would say that the problem 'is resolved', albeit, if I were relaying on Nest App-only it would not be (as the Nest App still doesn't have the home location set).

[Jhonleanmel]

Hi iagho,

Thanks for those details. For now, keep monitoring your Nest Thermostat through the Home app for more accurate information.

Thanks for understanding.

Best,

Mel

[Jhonleanmel]

Hey there iagho,

Checking back in should you still have some questions here. Let us know by replying to this thread. 

Best, 
Mel

[Jhonleanmel]

Hi iagho,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

Thanks,
Mel

[iagho]

Thank you for letting me know.

I consider the issue resolved (via the Google Home App).

Regards

[Jhonleanmel]

Hey there iagho, 

Awesome — glad to hear that your issue is fixed. It looks like we can consider this one complete, so I will lock the thread now. Feel free to create a new thread if you have other questions or concerns

Best, 
Mel