Cannot Set Up Thermostat Any Longer

[springwaterjim]

I installed three Nest Learning Thermostats about a year ago and then set up schedule and temperatures on my iphone with the with no problem.  But now I cannot see my thermostats on the Nest app on my phone, so cannot set the schedules.  When I try to get a code on the thermostat I get a message that "thermostat is already set up", so cannot get a code.  

How do I get the 3 thermostats back on my phone so I can set the schedules??

[David_K]

Are you logging into the Nest app with the same account you used to setup the thermostats?

[springwaterjim]

I really don't know.  I installed these last year to a location that I am only at in the summer.  Now I am trying to log in on the Nest app and the Google app, and cannot find my products anywhere.  So confusing.

[springwaterjim]

David, I really appreciate your reply.  But, I am still having big problems.  I follow the instructions in the Nest app to add product, take a photo of the code on the back of the thermostat and then it asks for a code to find on the thermostat but no code shows up.  I also tried on the Google Home app but cannot find the products that way.  

I am ready to throw these things away because I cannot access them in any way.  

[Jenelyn_O]

Hi there,

Thanks for reaching out. For you to be able to add your Nest Learning Thermostat to your account again, you have to do an Account Connection reset first. 

You can follow these steps:

1. Do an Account Connection reset in your thermostat.
   1. Go to Settings
   2. Turn the ring to look for Reset
   3. Choose Account Connection
2. Reconnect your thermostat to your Network.
   1. Settings > Network
3. Ready your Nest Thermostat Entry Key.
   1. Settings > Nest App > Entry Key
4. Go to your Nest App on your phone.
5. Choose add product and continue with the prompt (Choose continue without scanning and use the entry key instead).

Keep me posted.

I appreciate your help, @David_K.

Best,

Jenelyn

[Jenelyn_O]

Hi springwaterjim,

I wanted to follow up if you still need help. Please let me know if you’re still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Thanks,

Jenelyn

[Jenelyn_O]

Hey springwaterjim,

Just one final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know. 

Regards,

Jenelyn