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Cannot complete setup in Nest App; hangs on serial number entry

edxxx002
Community Member

Today I installed a Nest Learning thermostat and when I try to setup the Nest app on my phone it stalls on 'Choose the last 4 digits of your devices serial number'.  The page does not display the serial number at all and there is no way to get past this part of the setup.   From a few searches it appears to be a general problem reported by others who try to setup Nest cameras.  Is there a work around or patch coming that fixes this issue? Thanks.

3 REPLIES 3

mmusid70
Community Member

Can’t complete set up

mmusid70
Community Member

Cant complete set up

BD2
Community Member

I have the same issue even I restarted Nest.  I know serial no but no way for me to pick last 4 serial no.  What can I do now?