11-06-2021 06:46 AM
Hello,
We are trying to install our new nest thermostat E - however it will not detect it during setup. We've tried multiple phones, scanning the dot matrix or with the code on the bottom - it won't progress. Is this image normal?
11-06-2021 08:57 AM
I had same problem. Kept sending me from Google home to nest app and back. Just needed to update Google home app and it worked.
11-06-2021 09:13 AM
Not that unfortunately - it won't connect through the nest app. I've also tried the Home App (after uninstalling and reinstalling - I still had "Error: unable to start device paring
01-20-2022 10:47 AM
Hey all,
Sorry for the late reply. I wanted to follow up and ensure you are good to go. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.
Best regards,
Jake
01-20-2022 11:10 AM
Hi Jake,
Thanks for reaching out. After a lot of time with the Google support team we identified that the unit was faulty and Google exchanged it. The new unit went through initialisation with no issues.
Cheers