Cannot log in nest using my IPhone.

[Ljberrios]

About a week ago  my wife and I were not able to log in to the nest.. we have a 2nd Gen Nest which we’ve had for years with no problems till now. I changed password and used the google account to log in. I get the house icon on my phone but when I click on it hoping to see the thermostat to make any changes, nothing happens. Help!

[SoriaD_]

Hello @Ljberrios 

Thanks for reaching out to our Nest Community about your Nest thermostat. I apologize for all the inconvenience. I'm here to help you with that.

Let me start by asking you if you tried to perform a reset on your thermostat.

Is your app and mobile software updated? 

Could you share with me when this issue started? 

Feel free to keep us posting with these details, and I will definitely do my best to find a solution for you.

Best regards,

Douglas.