Cannot login to nest thermostat since signing in with a google account

[MplsCustomer]

@Rcottini8038 

This is a community forum, where most replies and answers come from other customers, who would need more of an explanation of your situation in order to comment.

Did you have an old Nest Account from before August 19, 2019 that you just migrated to a Google Account? Are you able to log into the Google Nest app and the Google Home app? Are you unable to see your thermostat in either app? If you have more than one "home/structure", is the thermostat missing in all of your "homes/structures"?

You could also try contacting Google Nest Support:

https://support.google.com/googlenest/gethelp

[EdwardT]

Hey folks,

@MplsCustomer, thanks for the help!

@Rcottini8038, how's it going with your Nest Thermostat? Were you able to check the link that MplsCustomer provided? Let us know if you have questions and we'd be glad to assist you.

Thanks,

Edward

[EdwardT]

Hi Rcottini8038, 

It's me again. I wanted to check back in to see if you have other questions and concerns. Feel free to let me know if you do. 

Thanks,

Edward

[EdwardT]

Hi Rcottini8038, 

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Thanks,

Edward