11-16-2022 03:43 AM
I recently got a new internet provider. I was able to get everything on the new wifi. I removed the thermostat from the home app. When I try to put it back I get to the end and it says connected something went wrong. We couldn't save your changes. Try again. When I hit try again it says you may need to factory reset this device. It's not in the app anymore though so I'm not sure how to factory reset it
11-19-2022 01:12 PM
Hello Doowa,
I'm sorry to hear that you couldn't reconnect your Nest Thermostat to your new Wi-Fi network. I'd love to help.
Please see this troubleshooting guide on how to factory reset your thermostat and let us know if that helps.
Best regards,
Mark
11-22-2022 01:16 PM
Hi there,
I wanted to see if you still needed help. Please let us know if you have any other questions or concerns.
Best regards,
Mark
11-23-2022 01:34 PM
Hi Doowa,
I want to check if you have seen my response posted above. Please let us know if you have any further questions; otherwise, we'll close the thread in 24 hours.
Best regards,
Mark