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Cannot reply to posts but can create new ones

spacer01
Community Member

When searching for a solution to a problem, I found a good thread. Wanted to reply with some additional information, but found that all reply buttons are locked (although kudos are not). There is message at the bottom of each thread saying I cannot reply until I verify my email. It claims I can force a verification email from my profile, but there doesn't seem to be any obvious method to do that. Nest community is definitely sending emails about other things, so something is broken. Lots of threads mentioning this, but no threads showing a solution, they just get closed because no one ever answers the problem. I assume this one will also be ignored.

6 REPLIES 6

MplsCustomer
Bronze
Bronze

@spacer01 

In the upper right corner of the screen, when you're not logged onto this forum, there should be a small icon looking like the silhouette of a person. You should be able to click that to log onto the forum and then reply to posts that have not been locked. At least, that's how it works for me.

EdwardT
Community Specialist
Community Specialist

Hi folks,

 

@MplsCustomer, thanks for the help!

 

@spacer01, I hope that MplsCustomer's response answered your question. Let us know if you have other questions and we'd be glad to assist you.

 

Thanks,

Edward

spacer01
Community Member

It seems to work here. I wanted to reply to this topic because it is missing some information: https://www.googlenestcommunity.com/t5/Nest-Thermostats/Trouble-adding-second-thermostat-TD013-4096/...

However, what I see in the reply box is this message:

nestForumReplyError.png

@spacer01 

That's usually the message you get when you try to post a Reply but are not logged into this community forum (in which case there's a blue profile in the upper right corner of the screen).

The other thread you referenced has been locked by Google Nest.

EdwardT
Community Specialist
Community Specialist

Hi folks,

 

@MplsCustomer, thanks for the help!

 

@spacer01, As Community Specialists, we occasionally do a bit of housekeeping to keep the conversations in our community fresh and relevant. You can create a new thread if you have another question in mind, we're always here for you.

 

Thanks,

Edward

aatienza
Community Specialist
Community Specialist

Hi there,

 

Since this thread hasn't had activity in a while, we're going to close it to keep content fresh. Feel free to submit another post, and provide as many details as possible so that others can lend a hand.
 

I appreciate the help, Edward.

 

Thanks,
Archie