Cannot tell temperature , etc while away from home ? Only shows outside temperature ? Help!

[sporfrog]

Which app are you using? The Nest Learning Thermostat can be viewed and controlled by both the Nest App and the Google Home app. Can you upload a screen shot?

[Lji]

The nest app -still nothing !

[MelbaDT]

Hey folks, 

Thanks for your help, sporfrog. 

Lji, sorry to hear about your experience with your Nest app and for the delayed response. I want to get into the bottom of this. 

A few questions — what is the make and model of your phone as well as the Android or iOS version of it? Was there a recent update made on your phone or Nest app recently? Also, is this only happening on your phone or does it happen across all mobile devices where a Nest app is installed? If you could also provide the screenshot that sporfrog is requesting, that would be awesome. 

Best, 

Melba