Cant sign into the nest app

[Pinkstoc]

I've had Nest thermostats for years. I'm not sure why, but all of a sudden I'm unable to sign in.  It tells me the username and password are incorrect. I've verified and still can not get into control from the app

[Markjosephp]

Hello Pinkstoc,

I'm sorry to hear that you're experiencing issues with signing into the Nest app. Connectivity problems can be frustrating, but there are a few steps you can take to troubleshoot and resolve the issue:

1. Ensure that you're entering the correct username and password. Sometimes, a small typo can lead to login failures. You mentioned that you've verified, but it's worth checking again to rule out any mistakes. Also, try to sign in via the Nest Web App using the same credentials you know to see if there's a difference.
2. If you're certain about your credentials, consider resetting your password. Use the "Forgot Password" option on the login screen to receive instructions on how to reset your password.
3. Ensure that your Nest app is up-to-date. Sometimes, outdated apps can cause login issues. Check the app store on your device for any available updates and install them.
4. If the issue persists, try clearing the cache of the Nest app. On most devices, you can do this through the app settings or the device's settings menu.

Let me know how it goes.

Best regards,
Mark