Hi
Thank you so much for your personal help and patience today in investigating our problem. It has been really truly appreciated
Unfortunately we do not have the receipt for this and the other Nest thermostat installed. Also, as explained over the telephone , we have been stranded overseas during the pandemic and have been unable to reach out for assistance with this defective thermostat until today, when my partner managed to return to the Uk.
Nest may be able to help and verify duration in operation and the use cycles of this product as we receive regular energy use reports . I would also expect that the Usage be reported not only be by geographical address but also by serial number. Is it possible to verify?
We are aware of the common failure of this product with regards to WiFi connection as it widely published in the internet and the Nest forum .
I am now extremely concerned that the other thermostat will soon develop the same fault and that I will need to then replace both thermostats at significant cost. Clearly I am now concerned of the potential of planned obsolescence
In addition, one of the selling points of the thermostat is reduction in energy costs ; however the cost of reinvesting in a new thermostat will now clearly be far more more than any potential energy saving
I am sorry to have to express my dissatisfaction with the product and would kindly request that this issue be further escalated within the Nest management organisation
I look forward to an update from Nest with regards to this issue
Best Regards
Colin Waters
