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Changed my WiFi and can’t see my thermostat in iPhone Nest app

rgaila
Community Specialist
Community Specialist

Disclaimer: This thread was migrated from our previous version of the Google Nest Community. You can continue to receive updates on your thread issue here or simply ask, browse or more in the new Google Nest Community.

Original Poster: MarvintheAndroid 

Connected the Nest Thermostat to my new WiFi network.  Tried to add the Thermostat to the app but it reports it’s already connected to my account.  I just see Home and Away in the app with no way to change temperature or schedule.
 
2 REPLIES 2

rgaila
Community Specialist
Community Specialist

Hello MarvintheAndroid,

Sorry to hear you're having connectivity issues! I can understand the frustration behind a lost device. Let's see what's going on here.

While we do have a troubleshooter if your Nest device is offline, your device might need a restart to refresh the network change. Here is a guide to restarting/factory resetting your device. Please try restarting your device for me and see if that helps reconnect the device. If it doesn't, please try removing your device from Google Home, factory resetting, and reinstalling your device.

Let us know how it goes! We're happy to help and I'm hopeful that we can resolve your issue together.

 

-From Garrett DS, Community Specialist.

KathyRie
Community Member

Thermostat works manually but can’t get app to work. Same as comment above. Thermostat dial says connected to account but no option on iPhone app to see or change temperature. Doesn’t seem like a connectivity issue….