10-17-2021 04:00 AM
We updated to a new router now nothing works in our home, like the Nest thermostat or Ring. Any suggestions
10-18-2021 06:20 PM
I also replaced a new router. What I did is reset all devices and pair them again.
11-18-2021 11:17 AM
Hey all,
Apologies for the late reply. I wanted to follow up and ensure you are good to go. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.
Best regards,
Jake
11-23-2021 11:57 AM
Hey all,
I want to ensure you are good to go, and everything is working properly. Please let me know if you are still having trouble, as I will be locking the thread in 24 hours due to inactivity.
Best regards,
Jake
11-23-2021 12:53 PM
Don’t know what happened as I did reply that it is being stubborn and will not connect. I have the one for the kitchen that had no issues accepting the new router, but the one in the hallway will not. I even sat them close together due to the directions saying it would help to locate the unit and pair up. Nothing. I’m stuck.
12-02-2021 10:33 AM
Hey ced9555,
I am sorry to hear you are still having issues with the thermostat in the hallway. Let's jump in, and see if we can get the device up and running properly. I did find an article with some troubleshooting steps. Please let me know if any of these steps help solve the issue, as I would like to ensure you are good to go.
Best regards,
Jake
12-06-2021 10:53 AM
Hey ced9555,
I just wanted to follow back up with you, and see if the article was able to help out. Please let me know, as I will be locking the thread in 24 hours due to inactivity.
Best regards,
Jake
12-07-2021 11:23 AM
Hey all,
It has been a few days since the last reply, and I am going to lock the thread at this time. If you have any questions, please feel free to create a new post.
Best regards,
Jake