Compatibility Check Please

[Sn2021]

 can someone help me understand what kind of nest I should buy for this? Is it even compatible?

[Jere283]

Yes, this system will be compatible with the Nest Learning Thermostat, you can check the compatibility checker online.

[Jake]

Hey Sn2021,

I want to ensure you are good to go. Please let me know if you have any questions from here as I will be locking the thread in 24 hours due to inactivity. 

Best regards,
Jake

[Sn2021]

Hi Jake. I believe so. I bought it and programmed it but I’m scared I messed it up. It’s working but it prompted me for a pro so I’m not sure what to do. I worked with someone before I bought it and they sent me the right wiring. Should I be afraid that I need an expert to look at it?

[Jake]

Hey Sn2021,

Glad to hear you were able to get the device installed and it is working. When it prompted you to get the pro, was that on the Compatibility Checker, or the device itself? Are you able to send in a picture of the current wire set up on the device for me to take a closer look at? Are you seeing any error messages at all on the thermostat? Please let me know, as I want to ensure you are good to go.

Best regards,

Jake

[Sn2021]

It was the device itself and no there are no error messages that I know of. How can I send a picture of the current wiring?

[Jake]

Hey Sn2021,

When replying to the message, you should see an icon that looks like a camera. You will want to select this icon to upload a picture. Please let me know once that has been sent, so I can take a closer look. 

Best regards,

Jake

[Jake]

Hey Sn2021,

Please let me know if you are still having trouble, as I will be locking the thread in 24 hours due to inactivity. 

Best regards,
Jake

[Sn2021]

hi there - so sorry for the delay. it seems to be working okay but its trying harder at night when its cold.. im not sure what's going on.  it says I don't have permission to upload images. im not sure what to do

[Sn2021]

the new wiringmy old thermostatwhat they sent me to wire it like

[Jake]

Hey all,

It has been a few days since the last reply, and I am going to lock the thread at this time. If you have any questions, please feel free to create a new post. 

Best regards,
Jake

[Jake]

Hey Sn2021,

Thank you so much for reaching back out and providing the pictures of your current wire setup. Taking a closer look, I am showing that you have a stranded wire, or a couple of wires not connected. This may be the cause for your system to be acting up, as Nest Thermostats are not compatible with stranded wires.

I would recommend have a Nest Pro come out and take a closer look. They would be able to review your system, and ensure everything is working properly. Please let me know if you have any other questions from here. 

Best regards,

Jake

[Jake]

Hey Sn2021,

I wanted to follow up and ensure you are good to go. Please let me know if you are still having any trouble from here.

Best regards,
Jake