Compatible wires?

[Rml2020]

The app keeps telling me to seek help. Is my system not compatible?

 

[Patrick_Caezza]

@Rml2020 

Your system is compatible.

Try this wiring.

White - AUX to W (set as Aux Heat)(Jumper to E not needed)

Yellow - Y to Y

Green - G to G

Orange - O to O

Red - R to R

Blue - C to C

When asked which wire your have select these - Y/Y1, G/G1, R, C, O, and Other

[Jenelyn_O]

Hi there,

Thanks for posting in the Google Nest Community forum. I just want to check if you managed to see the response above on how you'll wire your thermostat. Please let us know if you still have questions in mind, as we'll be willing to assist you further.

I appreciate your help, @Patrick_Caezza.

Best,

Jenelyn

[Rml2020]

Installer continued to get to a place in the app where in said to seek assistance.  Could not proceed.  How do we get past it?

[Jenelyn_O]

Hey Rml2020,

Thanks for the update. Could you please share a photo of the page in the app you stuck at? 

Regards,

Jenelyn

[Markjosephp]

Hello everyone,

I wanted to stop by and see how I could help.

Thanks for your assistance here, Jenelyn.

@Rml2020, to ensure this, please make sure that all wires are properly connected and the tabs are pushed down. The power from your HVAC system at the breaker box is turned on.

For the Nest Learning Thermostat or the Nest Thermostat E:

1. Press and hold the thermostat screen for 10 seconds until it shuts down to refresh.
2. Once turned on, proceed with the initial setup.
3. You can opt out of selecting the Nest App and Internet Connection options to configure your system until you reach the last option.
4. After the initial setup, go to Settings > Network.
5. Connect to your preferred Wi-Fi network.
6. When it's online, proceed by adding it to the Nest app by selecting the Nest App option in settings

For the Nest Thermostat 2020 model:

1. Remove the display from its base.
2. Take out the batteries for at least 3 minutes before plugging them back in to restart.
3. Open the Google Home app and proceed by adding it.
   1. Make sure to select the appropriate wires as suggested for how you should install them.

Let us know how it goes.

Regards,
Mark

[Rml2020]

Thanks, Mark!  This just might do it.  I will try it next time I am at that home

[Markjosephp]

Hi there,

Sounds like a plan! Please keep me in the loop, as I would be glad to know what the result would be.

Best,
Mark

[Markjosephp]

Hello Rml2020,

I'm checking back in — how's it going? Have you managed to try the steps above?

Best,

Mark

[Rml2020]

Thank you for checking. It is in a condo that I own and I will not be there for another few weeks but thank you for checking.

Robert M Lee, MD

[Markjosephp]

Hey there,

I understood. I'll leave this thread open for you, and please keep me posted on how things progress, as I would be glad to know what the result would be.

Regards,

Mark

[Markjosephp]

Hello there,

I know it's been awhile. and I don't want to be a nudge, but I'd like to check if you were able to get your thermostat working. Feel free to reach out again if you still need help.

Regards,

Mark

[Markjosephp]

Hi there Rml2020,

It has been a few days since your last reply, and we're going to lock the thread within 24 hours. If you have any questions, please feel free to create a new post.

Thanks,

Mark