Connecting Nest thermostat to my phone app

[AdamGN]

My phone is no longer connected to the thermostat.

I reinstalled the app and tried to add the device. It tells me to add the entry code but when I try to find this on the thermostat it says the thermostat is already connected, and won't give me an entry code. I assume that this is because it is connected to my wife's phone.

I don't want to reboot the thermostat in case my wife gets disconnected too.

What to do? I can find no phone number to call for help!!

Adam

[Jenelyn_O]

Hi AdamGN,

Thanks for reaching out.

The Nest Thermostat could only be added in one account. Inviting you as a home member will allow you to have access to control the thermostat. To do that, you both need to install a Google Home app to proceed. 

You can check this guide for your reference.

Best,

Jenelyn

[AdamGN]

Thanks. The problem is that I am the account holder, and my wife is the home member. That is why I don't want to reset in case she is disconnected. 

Do you know a phone number of someone at Nest that I can discuss this with?

Thanks for your help,

Adam

[Jenelyn_O]

Hi AdamGN,

Thanks for the update. Your thermostat might have connected to a different email account. Let's sort this out. 

Please make sure to sign in with the email associated with your thermostat and try checking other home structures where your thermostat might be connected. Also, you can check which email account is connected to the Google Home app to your wife's phone. 

Let me know how it goes.

Regards,

Jenelyn

[EmersonB]

Hi everyone,

@AdamGN I'm dropping by to ensure that everything is covered here. How's it going with your Nest Thermostat? Were you able to read the information and check the link that Jenelyn has shared? In case you have an update, you know where to find us.

I appreciate the help, Jenelyn.

Best,
Emerson

[EmersonB]

Hello AdamGN,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let us know.
 
Best,
Emerson

[Jenelyn_O]

Hi AdamGN,

I wanted to follow up and see if you still need help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Best,

Jenelyn

[Jenelyn_O]

Hi AdamGN,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.

Best,

Jenelyn