Connecting to app

[Sbarnes]

When trying to connect my nest learning thermostat to my app, the app prompts me to connect to the thermostat via Bluetooth.  When I try to do this it is not showing up on my Bluetooth list to choose. Is there something I need to do to the thermostat to make it visible to my phones Bluetooth? Also when I say connect to the app on the nest, it just wants to give me a key and I never get to the prompt “put the key in” on my app…. Just prompted to connect to Bluetooth? And can’t get passes this Bluetooth issue?

[David_K]

Try these steps:

1. On the Nest app home screen, tap the Settings cog.
2. Tap Add product. The app will switch to a camera view to scan the thermostat’s QR code.
3. On the thermostat, press it to open the quick view menu and tap the Settings cog.
4. Turn the ring to select Nest app and press to open it.
5. Select QR code. Your thermostat will show you a unique QR code to scan with the app. If it doesn't, tap Continue without scanning in the app and select Get entry key on your thermostat instead.
6. Follow the remaining steps in the Nest app.

[Jeran]

Hey there Sbarnes,

I'm just checking up on this thread, did you have any more questions or need any additional help? 

Thank you for helping out on this thread, David!

Thank you,
Jeran
 

[MelbaDT]

Hey there, 

How's it going with your thermostat now? Have you had the chance to try davidking's suggestion above?

Best, 

Melba

[MelbaDT]

Hi, 

We haven't heard from you in a while so we'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

Best, 

Melba