Connecting to internet

[Simone1456]

Both my google home hub and my nest will not connect back to the internet. I have deleted the nest off the app and tried to reinstall it. Nothing will work

[Jenelyn_O]

Hi Simone1456,

Thanks for posting in the Google Nest Community forum. I'd love to know more about it. Were there any recent changes to your Wi-Fi network? Also, what specific Nest device is this? 

Best,

Jenelyn

[Simone1456]

No changes to the internet. I want to say that this is a nest 3. I’ve had it about a year

[Jenelyn_O]

Hi Simone1456,

Thanks for the follow up information. I want to know more about it: were there any instances that your Nest Learning Thermostat shows low power? Also, how far away is your thermostat from the router? You can also check if there's any connection interference such as Cordless phones, Bluetooth devices, Baby monitors and other Wi-Fi devices.

Best,

Jenelyn

[Simone1456]

It was connected for a year and then one day, it just stopped connecting. Nothing has moved in the house. I have tried to reconnecting and adding it to my google home app

[Jenelyn_O]

Hi Simone1456,

Thanks for the update. It's most likely that an unknown variable in your network environment (such as Wi-Fi network congestion, router firmware issues, or a security setting on the device used to cast) is causing the issue. 

Please check these recommended router settings:

• Quality of Service (QoS) settings
• Device priority
• Parental controls
• Wi-Fi pause
• Interference and attenuation

Best,

Jenelyn

[Simone1456]

Hi. None of that worked. It just will

not connect anymore. I even tried my husbands phone. 

[Markjosephp]

Hello there,

I wanted to ensure that everything was covered here.

Thanks for helping here, Jenelyn.

@Simone1456, I appreciate all the steps you've taken. I'd like to take a look at this for you.

Could you please share with us the status of your router settings as listed by Jenelyn above? This will help us isolate the problem so we can move forward.

I'll look forward to your response.

Regards,

Mark

[Markjosephp]

Hi Simone1456,

I'm checking back in — how's it going? Still need our help? Let us know so we can assist you right away.

Regards,

Mark

[Simone1456]

Honestly, I don’t have the time to recheck all of those things that were asked bc it’s a pain to deal with spectrum. The nest still won’t connect to the internet and some days the google hub connects to Bluetooth and some days it doesn’t. It’s just something that we have dealt with

[Markjosephp]

Hey there,

I understand that this step is a little out of the way, but it's a great start to check if your devices are communicating with each other. But no pressure! I'll leave this thread open for a few more days until you get all the information we need. Once you have it, feel free to give us a shout so we can check it further.

Best regards,

Mark

[Markjosephp]

Hello there,

I wanted to see if you still needed help. Please let us know if you have any other questions or concerns.

Thanks,

Mark

[Markjosephp]

Hello Simone1456,

It has been a few days since your last reply, and we're going to lock the thread within 24 hours. If you have any questions, please feel free to create a new post.

Thanks,

Mark