Hi @Katherineh160,
Thanks for reaching out. Sorry to hear you can't get back into your Google device. I understand it can be frustrating when you lose control of your devices. No worries, let's work together to figure out the issue. To help with that, I have a few questions for you:
- What type of Google devices do you have ?
- If you have cameras, what is the color of the led light?
Currently, Google devices can't manually change the network they're connected to. I recommend removing your devices from the app and performing a factory reset on all of them. This will erase the data from the previous network and allow you to set up the new one. You can follow this article to do it on your thermostat: Restart or reset a Nest thermostat
Please keep me updated on how it goes.
Cheers,
Jonathan
