Connectivity issues W5 error

[Bhaupt]

Google support says out of warranty what’s the fix for W5 error

[Jhonleanmel]

Hi Bhaupt,

Thanks fort posting.

Could you restart your Nest Thermostat? Check this guide for more details.

Best,

Mel

[Bhaupt]

I did before I called customer service, same error message

[Jhonleanmel]

Hey Bhaupt,

Thanks for getting back to us. Could you provide the case ID from when you reached out to our support team?

Best,

Mel

[Markjosephp]

Hello there,

Thanks for assisting, Mel.

@Bhaupt, We appreciate that you've tried finding a fix. I'm checking back in. How's it going? Does your thermostat still show the W5 report? Please let us know so we can assist you right away.

Regards,

Mark

[Bhaupt]

Issue still exists 

[Markjosephp]

Hello Bhaupt,

Thanks for the speedy reply, and I'm sorry to hear the issue still persists. We'd like to take a look into this for you.

Please fill out this form with the needed information and let me know once you're done.

Regards,

Mark

[Markjosephp]

Hi there,

I'm checking back in — how's it going? Have you had a chance to fill out the form? Please let us know so we can assist you right away.

Regards,
Mark

[EmersonB]

Hello everyone,

@Bhaupt I wanted to follow up and see if you were able to fill out the form? Let me know if you have additional questions.

I appreciate the help, Mark and Mel.

Best,
Emerson

[Bhaupt]

87458000032878 this the case number I’m just looking for help to see if ther is a fix for w5 error

[EmersonB]

Hi Bhaupt,

Thanks for getting back to us and for giving us your case number. The support team should be able to process your replacement. Please fill up the form shared above so that our support team will check it again and will help you to process your replacement.

Regards,

Emerson 

[Markjosephp]

Hello Bhaupt,

I'm checking in to see how things are going. Were you able to fill out the form? Please let us know so we can discuss the options with you.

Thanks,

Mark

[EmersonB]

Hello everyone,

@Bhaupt we haven't received your form — were you able to fill it out?

I appreciate the help, Mark.

Best,
Emerson

[Dan_A]

Hi Bhaupt,

We got your form — thanks for filling it out. Our team will reach out to you via email anytime soon. Please continue the conversation there as this thread will be locked after 24 hours.

Kind regards,

Dan