Customer Service

[johndooley]

I find that Google customer service is absolutely horrible. Granted I'm older than dirt and am able to navigate a little on my computer but I really like to haver help from a live person and now I can't even call you folks on my phone ( thats about the extent of my expertise on the phone }.  I'm getting rid of my nest tomorrow 

John

[MplsCustomer]

@johndooley 

If you use the "Contact us" link and instructions included in the post below, you should have an option for a phone callback (depending on your locale and time of day), allowing you to talk to someone in Support.  For some reason, Google Nest does not publish any Support phone numbers.

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Using-Google-Nest-s-quot-Contact-Us-quo...

From another Google Nest customer who is "older than dirt".

[Markjosephp]

Hello everyone,

I'm chiming in to see how I can help.

@johndooley, I'm sorry you had to go through this, and we hope you can have a better time. I want to look into this more and try to put things right. Can you please share with us your support ID number? I'll look forward to your response.

I appreciate your help here, MplsCustomer.

Regards,

Mark