Customer care is non existent

[Pissedconsumer]

I have to say Google has to have the absolute worst people working for them. Please let me know if someone in AMERICA can help. Nest thermostat went bad, called , took 2 hours for some foreigner that can barely enunciate English to tell me what I already know to be an issue with nest thermostats and that about a year into it they can’t find the WiFi networks,  call and get rude people that hang up on you. Does anyone have a number to speak to someone in the United States that’s a supervisor ?

[Markjosephp]

Hello Pissedconsumer,

Oh no! I'm sorry you have to experience this. I understand that you were upset and frustrated by the way you were treated, and I want to assure you that this is not the standard of service that we strive to provide.

To get things in motion, we'd like to investigate this further and try to make things right. Can you share with us any of your support ID numbers?

I'll look forward to your response.

Regards,
Mark

[Anonymous]

Good luck with that. Google's customer service is utter garbage. For context it isn't really the agents fault as they are low paid and out of the the country. Google knows what they are doing as they provide them with little authority and knowledge on issues. It's always I will get a supervisor to escalate your case and someone will get back with you in 48 hours if they even do. Trust me you aren't the only one dealing with Google's trash CS. 

[zoeuvre]

Hi folks,

@Anonymous, we understrand your frustration—that is not what we wanted you to experience. What was your concern with any of our Nest products if there's any so we could also take a closer look? Please be assured that our product team is working non-stop with different partners to bring the best features to our Google Nest devices. 

@Pissedconsumer, thanks for reaching out, and I'm sorry to hear about the situation. I want to check if you managed to see Mark's response. Please let us know if you still have questions or concerns, as we'll be willing to assist you more. 

I appreciate your help, Mark. 

Best,

Zoe