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Dead heatlink

Julianguest
Community Member

Hi all. 

my heat link seems to have died as there are no lights present on it at all. There is still voltage at the incoming mains and we still have hot water, but we cannot get any heating at all now! This is now becoming a problem and was wondering if anyone had a work around? I have contacted support but have not heard back yet and it’s getting colder here in Blighty…

6 REPLIES 6

Frustratedddd
Bronze
Bronze

How old is your thermostat?

Ring support and tell them the problem. Don't wait for them to get back to you.

Thanks for that, the replacement is on its way, was hoping to find a work around to get the heating going without working thermostat.

Good to hear.

There is a workaround, but unless you have a switch or similar, and OK with electrical connections, I think the wait would be the best bet.

CristianC
Community Specialist
Community Specialist

Hey @Julianguest,

I'm sorry for the late reply. How's it going with your Heat Link? Is there anything I can do to help?

All sorted, I was sent a new one. thanks

CristianC
Community Specialist
Community Specialist

Awesome. I'm glad to hear that. If anything comes up, I'm only a message away.