12-09-2022 08:05 PM
I am not able to connect to thermostat which shows w5 error.
12-14-2022 12:01 PM
Hey there,
Sorry to hear about the trouble. I wanted to follow up and see if I could be of any help. I found an article that has some troubleshooting steps. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.
Best regards,
Jake
12-14-2022 03:25 PM
Hi Jake, I have followed that steps but no luck. Got that error again. What should Be the next step?
12-14-2022 04:35 PM
Hi UtsavBhetwal,
Thanks for trying the steps. We'd like to know more about this. Please fill out this form so we could investigate further.
Thanks,
Edward
12-14-2022 05:48 PM
I believe many people are having this issue. I bought this 6months ago. Is there a number to calll customer service? I would like to have it replaced.
12-14-2022 06:14 PM
Hi UtsavBhetwal,
Thanks for the response. Please fill out the form using the link that I provided above so we can create a case for you.
Thanks,
Edward
12-14-2022 06:50 PM
I already did it.
Thanks
12-15-2022 05:36 PM
Hi UtsavBhetwal,
We got your form — thanks for filling it out. Our team will reach out to you via email to further assist you. Also, please be advised that this thread will be locked after 24 hours.
Thanks,
Edward