11-01-2022 06:23 PM
trying to install my nest thermostat & get a C294 Error.
My wiring is as follows, C, W, Y, RH, G.
Have tested the RH cable & have voltage.
I can not get the thermostat to reset to factory from the thermostat, the setting gear say "equipment failure" Account disconnected . So I can't seem to do any thing with this unit.
Help suggestions
11-09-2022 05:11 AM
Hello Sterls,
I'm sorry to hear about the issue that you're having when trying to install your Nest thermostat. I'd be happy to take a look into this for you.
If the thermostat wires aren't configured properly in the Google Home app, it shows a message code. In this case, you must reset the thermostat to factory defaults and add the thermostat back to the Google Home app.
Please let me know if that helps or if the issue still persists.
Best regards,
Mark
11-09-2022 06:06 AM
Mark, thank you for the reply, As my post states my wiring is configured correctly.
My y-y, c-c, w-w, y-y, rh-r. but still got the E294 error. Tried to "reset" thermostat from the settings gear on the thermostat itself it just says "equipment error" & discounted from account". And I am unable to rest the thermostat.
Any help would be appreciated
Sterls
11-09-2022 06:36 AM
Hi there,
Thanks for the effort. Let's sort this out.
Going over the steps here might help:
Please let us know if it works.
Best regards,
Mark
11-12-2022 07:28 AM
Hi Sterls,
I'm checking back in. Were you able to do the steps above? I'd be glad to hear from you — I'd like to make sure everything is working.
Best regards,
Mark
11-12-2022 10:52 AM
Mark, done this many times , yet never able to reset the thermostat.
I am including phots
"Going over the steps here might help:
11-12-2022 11:01 AM - edited 11-12-2022 11:31 AM
Can not reset the setting "Gear" has a exclamation mark in it & will not let me do anything
11-12-2022 02:10 PM
Hi there,
Thanks for getting back to us with the pictures and for trying the steps.
It appears that you got stuck on the page. Let's give these steps a whirl:
Please let me know how it goes.
Best regards,
Mark
11-12-2022 04:57 PM
turned off HVAC, Removed the "C" wire & followed your instructions yet ..
No changes at all, still have the E294 Error, & the Equipment error & account disconnected.
Still unable to reset thermostat
11-15-2022 09:38 AM
Hey there,
Uh oh! I'm sorry if the same issue persists, and thanks for giving it a shot.
We'd like to investigate this for you. Please fill out this form and let me know once you're done.
Best regards,
Mark
11-18-2022 09:51 AM
Hello Sterls,
I'm checking in to make sure that you've seen my response. Please let us know if you were able to fill out the form so we can assist you right away.
Best regards,
Mark
11-19-2022 03:27 AM
Mark, form has been filled out
11-19-2022 05:16 AM
Hi Sterls,
We got your form; thanks for filling it out. Our team will reach out to you via email anytime soon. Also, please continue the conversation there, as this thread will be locked after 24 hours.
Best regards,
Mark
11-21-2022 11:44 AM
Have not heard back from any one as of yet
11-25-2022 01:36 PM
Hello Sterls,
I'm sorry for the inconvenience and any delay this may cause.
Have you checked your inbox? You might already have received an email from us, so please try checking the spam or junk folder as well and let me know if you find one. If so, please let me know the Case ID so I can check for an update.
Thanks,
Mark
11-27-2022 06:38 PM
Case ID [1-3787000032967]
11-28-2022 01:16 PM
Hi there,
Thanks for sharing the Case ID, @Sterls.
I've already sent a follow-up email to our upper support team, which is in charge of the case. So please be on the lookout for an email reply from us in your inbox soon and continue the conversation there, as this thread will be locked after 24 hours.
Best,
Mark