Early-On not working

[AkiraMetz]

I recently noticed that the Early-On feature wasn’t working, and after searching through these posts, I couldn’t find anything that addressed my issues. 

I’ve set my Nest to go to 68 degrees overnight, and then I want it to be 72 degrees at 5am. I’d noticed that it was still 69 degrees upon waking at 6ish, and a few times I’ve woken up early and saw that the system was not actively heating before 5am. 

After reading through other posts, I’ve tried disabling the home/away assist; i already *don’t* use the learning function, so that was already off. 

I have a regular gas fired forced air furnace/AC system. 

One other thing I have noticed as I’ve been trying to troubleshoot, is that sometimes the app/thermostat doesn’t show on the screen the predicted time to achieve the temperature I’ve set it to. If I click it to go up a few degrees and then back down to what I’d had it set on previous, the time will then show up. Perhaps this is a symptom of the same problem?

Thanks for any help that can be provided!

[zoeuvre]

Hi there, 

I appreciate the steps you did so far and I'm sorry to hear about the Early-On feature not working on your Nest Thermostat. Let's sort this out. 

Please try to disable and enable the Early-On feature on your Nest Thermostat or on the app, then try restarting your Nest Thermostat after that. 

Let me know how that works. 

Thanks, 

Zoe 

[AkiraMetz]

That may have worked. It seems as though, when reviewing the History, that yesterday the system did turn on in advance of the time I’d selected. 

I’ll keep monitoring, but I think we’ve solved it. I’d though of trying to restart it, but that option being buried under the “Reset” menu, I didn’t realize it was there (I though I could only reset the thing). 

thanks!!

[Markjosephp]

Hello folks,

I appreciate you sharing the article, Zoe.

Thanks for the update, @AkiraMetz. I'm glad to hear the step worked. In the meantime, keep observing your thermostat's behavior, and if you have any other questions or concerns, feel free to create a new post, as this thread will be locked within 24 hours.

Best,

Mark