Email from #

[ROhana]

Is the following email legitimate?

We've noticed an issue with your new Nest Thermostat

We've identified an issue with your new Nest Thermostat and its ability to draw power from your heating or cooling system. Unfortunately, the issue cannot be fixed on your device, but we’d like to replace your thermostat for free. It's the least we can do for the inconvenience. To receive your free replacement, please contact our customer support team at support.google.com/googlenest/gethelp. When speaking with support, please provide the thermostat's 14-character serial number that can be found on the bottom of the device above the QR code. We apologize again for this inconvenience and look forward to helping you. - The Google Nest team

HELP CENTER © 2023 Google LLC 1600 Amphitheatre Parkway, Mountain View, CA 94043 You have received this mandatory email service announcement to update you about important changes to your Google Nest product or account.

[David_K]

All the links in that email are legitimate so yes.

[Jenelyn_O]

Hi there,

Thanks for posting in the Google Nest Community forum. I just want to check if you were able to get in touch with our support over the phone. Also, are you able to get a replacement device? Please let us know if you still need help, as we'll be willing to assist you further.

I appreciate the help, @davidking.

Best,

Jenelyn

[zoeuvre]

Hi folks,

@ROhana, I want to check and see if you are still in need of any help. Please let me know, as I would be happy to assist and answer any questions you may have.
 

Thanks,

Zoe

[Jenelyn_O]

Hey ROhana,

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns, as I'll be locking this thread in 24 hours.

I appreciate the help, Zoe.

Regards,

Jenelyn