Energy history question?

[DAR]

Why is my energy history one day off and how do I correct that?

[Markjosephp]

Hello DAR,

Thank you for taking the time to let us know about your inquiry. I'd love to know more about this.

Could you please share with us a screenshot of what is shown between the summary view and detailed view? Also, what type of Nest Thermostat do you have?

I'll look forward to your response.

Regards,

Mark

[DAR]

It says Wednesday but this is Friday?  It's a nest learning thermostat.

[Markjosephp]

Hi there,

Thanks for sharing the screenshot. Were there any instances that your thermostat went through a non-orderly restart at some point that day? A non-orderly restart simply means the thermostat wasn't restarted properly by going to its settings. This is usually the reason for an unsync detail.

Regards,

Mark

[DAR]

I think it did do a reset so how can I get the sync corrected any idea ?

[Markjosephp]

Hey DAR,

Thanks for letting me know. Additional steps to sync the data are not an option as it is account-based information. In the meantime, what we can do is monitor its behavior, wait a few more days, and let our product team know about it by sending feedback. Also, please keep me posted if there will be changes.

Best,

Mark

[DAR]

Okay.  PS: this happened once before and it corrected itself about a week later so I'll see if that happens again.

[Markjosephp]

Hi Darryl,

Sounds great! I appreciate your patience here. Don't hesitate to give me a shout if anything comes up.

Thanks,

Mark

[Markjosephp]

Hey there,

I'm checking back in — how's it going? Were there any changes in the energy history graph?

Regards,
Mark

[DAR]

No it's still 1 day off.

[Markjosephp]

Hello Darryl,

Uh oh! Thanks for keeping me in the loop. Let's try uninstalling and reinstalling the Nest app. Don't worry, no information or data will be removed. Once installed, login with the same email associated with your thermostat and observe if there are any changes.

Regards,

Mark

[DAR]

I already did that and it's still the same.

[Markjosephp]

Hi there,

I appreciate your effort, Darryl. Could you please try checking the Energy history via the Nest Web app and let me know if it is still showing the same?

Keep me posted.

Regards,

Mark

[DAR]

Yes it's still 1 day off.

[Markjosephp]

Hello Darryl,

Thanks for giving it a try. Let's sort this out.

Could you please fill out this form with the needed information? A member of our support team will be in touch over email to help.

Regards,

Mark

[DAR]

Okay thanks 👍

[Markjosephp]

Hi Darryl,

No problem! I'm checking in to make sure you were able to fill out the form. Please let me know so we can move forward.

Best,

Mark

[DAR]

I filled out the form but haven't gotten any reply yet.

[Markjosephp]

Hello Darryl,

Thanks for completing the form; we have received it. Soon, a member of our upper team will contact you via email. So please continue the conversation there, as this thread will be locked within 24 hours.

Regards,

Mark

[DAR]

Okay.  How come I can't delete this post I don't see any delete option?

[Markjosephp]

Hi there,

Thank you for mentioning in your other post that the delete option was not visible on your end. We were able to raise this with the team, and we'll get back to you on this thread once we receive an update. In the meantime, please keep an eye out on your email for our team's update, as I'll be locking this thread in 24 hours.

Regards,

Mark

[DAR]

There is no delete option on this thread as well.  PS: the energy history just fixed itself today 🤔

[Markjosephp]

Hello there,

Awesome! Thanks for the update, Darryl. I'm glad to hear it is synchronized now. With the delete option not showing on your posts, we're looking into it, and we'll keep an eye out for more options and let you know on your other thread about the updates.

So I'm going to lock this thread for 24 hours unless I can help you with anything else.

Best,

Mark

[DAR]

Okay thanks.  The only post that has a delete option is this last post 🤔

[EmersonB]

Hi DAR,

We got your form — thanks for filling it out. Our team will reach out to you via email to further assist you. If you have any questions or concerns, feel free to create a new thread as I will be locking this thread after 24 hours.

Regards,
Emerson