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Entry Key with Hyphens won't enter

NBRDoug
Community Member

We just moved into a new house which has the Nest Learning Thermostat installed.  I have it hooked up to the Wi-Fi no problem.  However, when adding to the Nest App the entry key supplied has a hyphen in it, like 999-BIRD.  Nothing I do allows the hyphen to be entered on the entry key page of the app.  Anyone experience this and have a work around or update? 

1 REPLY 1

brian_a
Community Member

I also have this same problem and haven't found a solution. Does anyone have any ideas?