Error code 294

[R_Hill]

Hello, just installed the thermostat, wifi connection is good however the unit is not powering on the furnace. It states "wires not configured "R" even though  I have the wire installed including the C wire. I have uninstalled from the Home app and factory resetted numerous times I'm at my wits end.  Waiting on a call from customer service that's taking forever.

[aatienza]

Hey R_Hill,

I’m sorry to hear you’re having trouble with this. No worries, we'll check this out. I'd love to know more about this and I have a few questions:

• What type of Nest Thermostat do you have?
• How is your Nest Thermostat wired?
• What is the power reading of your Nest Thermostat? You can find this information by going to Settings > Technical Info > Power.

Looking forward to your response.

Thanks,

Archie

[aatienza]

Hey there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have. 
 

Thanks,

Archie

[aatienza]

Hello there,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
 

Thanks,

Archie