Error message nest.com/w5

[AP2]

Getting error code nest.com/w5 on thermostat purchased last year.  I've tried all the recommended steps several times, restarting my router, resetting network settings on thermostat, resetting to factory settings but can't clear this problem.

[MelbaDT]

Hey AP2, 

Thanks for posting and sorry to hear about what's happening to your Nest thermostat. I want to check on it further. 

What type of Nest thermostat is this? Could you provide a photo of the thermostat display showing the code you're getting? Also, when and where was it bought as well as what country are in? 

Best, 

Melba

[MelbaDT]

Hey there, 

Checking back in ― how is your Nest thermostat now? Still need help with it?

Best, 

Melba

[MelbaDT]

Hi, 

I haven't heard from you in a while so I'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the community. 

Best, 

Melba