Everyday I have to reset or reconnect my Google Nest Thermostat because it doesn't say connected

[DnA4813]

Not sure what to do I've reset it completely and reprogrammed it and it still requires almost every day if not within a few hours to be "reconnected" because my phone and Alexa/Google home cannot connect to the thermostat, anyone have any solutions to a problem like this..? 

[Ryan_G]

Hey DnA4813,

I just wanted to follow up and see if you're still in need of help? Please let me know, as I would be happy to answer any questions you may have.

Best regards,

Ryan

[Ryan_G]

Hey there,

Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day.

Best regards,

Ryan

[scottthompson3]

I am having the same issue. I have to restart everyday and it will be online on the app for a day. After about 24hrs it shows offline on the app. It is still connected to wifi just not on the app. I restart and it works for a day???? I still have to set my day and night temps manually. 

[Jeran]

Hey there scottthompson3,

It sounds like this issue has been pretty frustrating for you, so I'd be happy to help you out! Let me just ask you a few questions to figure out where the problem lies:

• What type of Nest Thermostat are you using?
• Do you have a Heat Pump system, or a conventional system?
• What wiring are you using?
• Are you getting any error messages on the Thermostat itself?
• How far away is the Thermostat from the router?

In the meantime, I would encourage you to check out and follow the steps listed in this article. If you run into any issues with the troubleshooting, or if you had any questions about it, please let me know.

Best regards,

Jeran

[scottthompson3]

nest 129.00 not self learning

Heat pump

Wiring per instructions. 

no error messages

Very close to router . 

[Jeran]

Hey there scottthompson3,

I'm sorry about the delayed response! In this scenario, we may need to contact someone from Nest Support, so they can look into your Thermostat and see if there is any kind of issues with the thermostat's power or sensors. Would you be able to fill out this form? After you do so, someone from Nest should reach out to you, and they'll have more tools to look into this issue.

Best regards,

Jeran

[Ryan_G]

Hey everyone,

I'd like to jump in here and check if you've seen Jeran's response. Let us know if you need more help by replying to this thread.

Thank you for your help, Jeran.

Regards,
Ryan 
 

[Ryan_G]

Hey there,

Thanks for being here in the Google Nest Community. 

I'd like to bump in here and make sure that you’ve seen our response.
Please let us know if you have any other questions or concerns as I will be locking this thread in 24 hours.

Have a great day.

Best regards,
Ryan