Factory reset

[Devass515]

We have a Nest Thermostat with a reflective face. My wife was trying to change the temp setting and accidentally chose setup/factory reset settings. Now it just shows " Continue setup in the Google Home App". It does not respond to the touch ring anymore. The Google Home App doesn't see the nest thermostat. We are dead in the water and are heading into freezing weather in a day or so. Please help😣 .

[danieljohns57 · Accepted solution]

Remove the battery’s and reinstall to the base. Wait a few min and it should come on.  This should restart the thermostat. Just read this this on the support page. I have the same issue I’m going to try later. Hope it works. 

[JiveJimmy]

This did not work for me.  Still have the same message.

[Cjmayerx]

Any luck? I am having the same problem

[cmbarsotti]

Not to start a new topic but I'm trying to intentionally get to factory reset. How exactly did you touch the side of the thermostat to get to factory reset?

[Gab203]

How do you reset a chomebook?

[MichaelBarsott]

I think you're on the wrong board This board is about the nest thermostat not Chromebooks.

[RICH333]

I am having the same problem with the Nest Thermostat (mirror face). It just shows " Continue setup in the Google Home App" and does not respond to the touch ring anymore. I can see the thermostat in Google Home App, but it says the device is off-line. Taking the batteries out did not reset. I am going to try and remove the device from the App and reinstall. HOW DOES GOOGLE NOT KNOW HOW TO FIX, WHAT APPEARS TO BE A SOMEWHAT COMMON PROBLEM? Ugh, and the Google Help Chat was a BAD experience too!

[Cjmayerx]

I ended up going to bed, and it worked first thing in the morning! I would give it a few hours

[inez817]

I am having the same issue.  Did anyone figure out a fix to this?  I can no longer control the thermostat.  This is frustrating

[danieljohns57]

Remove the battery’s on the nest thermostat. With the battery’s out. Place the thermostat back in the wall base. And it should power up and start the reboot process.

[EmersonB]

Hello inez817,

We haven’t heard any updates from you. I’ll go ahead and lock this thread in 24 hours. If you're still in need of assistance, feel free to start a new thread and we'll be happy to help.

Thanks for the help, @mel and @mark.

Best,
Emerson

[Cjmayerx]

I left mine overnight with the batteries removed, worked in the morning

[Jhonleanmel]

Hey folks,

@danieljohns57, thanks for the help.

@Cjmayerx, I'm glad that this issue has been resolved for you.

@inez817, have you tried the suggested step above? If so, how was it?

Regards,

Mel

[Markjosephp]

Hi inez817,

I wanted to follow up and see if you are still in need of any help, as I would be happy to take a closer look and assist you further.

Thanks,

Mark

[Rfbennett]

Hello. I have this exact problem. Putting the batteries back in and resin stalling it into the wall restarts it, but does not reset it. It still says "Continue Setup in the Google Home App". I have left it without batteries for 48 hours and still the same message when I reboot it. Please help it's getting cold 

[EdwardT]

Hi Rfbennett,

Thanks for reaching out. I'm sorry to hear that you're having an issue with your Nest Thermostat. The message that you're getting means that you're Nest Thermostat isn't connected to an account. Have you tried setting it up on the Google Home app?

Thanks,

Edward

[Jhonleanmel]

Hey folks,

Checking back in should you still have some questions here. Let us know by replying to this thread. 

Best, 
Mel

[Jake]

Hey there,

I wanted to check in, and let you know that I will be locking the thread in 24 hours.

Best regards,

Jake