05-17-2023 08:26 PM
Hello- i submitted a form on May 10th per the community support response directions and a post on this forum. I have not heard back how long does it take? I am following up for a warranty claim with a non operating nest learning thermostat w5 error unresolved with trouble shooting.
05-18-2023 12:50 PM
Hello Ripcurlsms,
It's me again. I'm sorry if you haven't heard back from our team yet. I followed up with them, and please check your email from time to time for any updates. Also, I'll leave this thread open until you get assistance.
Best,
Mark
05-22-2023 01:50 PM
Hey Ripcurlsms,
I wanted to check in with you, and ensure you are in contact with our team. Please let me know, as I want to make sure you are being helped.
Best regards,
Jake
05-22-2023 04:32 PM
Hello Jake. I have not been helped or received any email support. Thank you.
05-24-2023 11:49 AM
Hi there,
It's me again — We know that this has taken some time. Rest assured, we're not leaving you hanging. I’ve made a follow-up with our team — I'll get back to you as soon as I have something to share.
Thanks,
Mark
06-22-2023 01:54 PM
Hi Ripcurlsms,
I know it has been a while, but I wanted to ensure that everything was covered here. An email from our team has been sent to you. So please check your inbox for updates and continue the conversation there, as this thread will be locked in 24 hours.
Regards,
Mark