cancel
Showing results for 
Search instead for 
Did you mean: 

Forgot my Pin and Locked out, don't have the thermostat in the Nest App

klove457
Community Member

Hey everyone,

I cannot access my thermostat to add it to my Nest App because It's locked and I don't remember the pin.  I keep seeing a link to reset it and have someone from Google reach out to me via "chat", but have yet to have that work.

My thermostat does show up when I plug it into my computer.

Thanks in advance! 

6 REPLIES 6

klove457
Community Member

Anyone?

Jake
Community Specialist
Community Specialist

Hey klove457,

 

Apologies for the late reply. I wanted to follow up and ensure you are good to go. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

RAJARAM225
Community Member

Hi ,need help thermostat pin reset and wifi not connected 

 

any help appreciated

 

Raj

Jake
Community Specialist
Community Specialist

Hey RAJARAM225,

 

Apologies for the late reply as well. I would be happy to assist you and ensure you are good to go. Do you mind me asking if you have the device connected to the app at this time? If so, you can unlock the device through the app. Please let me know, as I want to ensure you have access to the device. 

 

Best regards,

Jake

Jake
Community Specialist
Community Specialist

Hey RAJARAM225,

 

I want to ensure you are good to go, and everything is working properly. Please let me know if you are still having trouble, as I will be locking the thread in 24 hours due to inactivity. 

Best regards,
Jake

Jake
Community Specialist
Community Specialist

Hey RAJARAM225,

 

It has been a few days since the last reply, and I am going to lock the thread at this time. If you have any questions, please feel free to create a new post. 

Best regards,
Jake