Furnace won’t start

[Stephanie11]

Furnace won’t work 

[MelbaDT]

Hey Stephanie11, 

Thanks for reaching out and I;m sorry to hear about your furnace. 

A few questions — what type of Nest thermostat do you have? Are you getting a code or a message on your Google Home/Nest app or on your thermostat's display? If yes, what is it? It would also be awesome if you could provide a rundown of the steps you've already tried so we can pick up from there. 

Best, 

Melba

[MelbaDT]

Hey there, 

Checking back in — still need help with your Nest thermostat?

Best, 

Melba

[MelbaDT]

Hi, 

I haven't heard from you in a while so I'll be locking this thread if there is no update within the day. Should you have any new issues, updates or just a discussion topic, feel free to start a new thread in the community.

Best, 

Melba