Gen3 software stuck at version 5.9.5-2

[cjtykes]

Hi guys. Anyone else's 3rd gen thermostat not updated for a year now and still on the above version? It says no update when i force it to do a check.  I looked on this page and thought i suggested that version 6 was out? But maybe ive read it wrong.https://support.google.com/googlenest/answer/9263516?hl=en-GB  Just asking if i have an issue  or not. Do all Gen 3 stats get the version 6 software?  Im in the UK if that makes any difference.

Thanks

[DavidLawson]

I'm having the same issue. My Nest was showing as offline in the app this morning and to attempt to fix it I tried to update and it said no updates but on the version page I don't even see our current version 5.9.5-2 as listed https://support.google.com/googlenest/answer/9263516?hl=en-GB

[cjtykes]

Hi, no i noticed that the version we have wasnt on that list, maybe its not a very in depth list, but that still doesnt explain why it wont update anymore when that document/list suggests otherwise. Very odd. Ive never noticed my nest as showing off line though, its in a place with extreamly good wifi.

[Frustratedddd]

UK latest is 5.9.5-2

The other firmwares are for USA NOT UK

You will not update if you are on 5.9.5-2, as it's the latest available.

[cjtykes]

Ah thanks for clearing that up, much appreciated 🙂

Chris