Google Home App Nest Connect Issue

[brentonbfletch]

Having the same issue as the one mentioned in the post linked below. 

https://www.googlenestcommunity.com/t5/Nest-Thermostats/nest-learning-thermostat-setup-in-Google-Hom...

Google Home not producing a list of serial numbers to choose from after entering the setup code. Please advise. 

Thanks!

[MplsCustomer]

@brentonbfletch 

I think you may be getting the result you are because you are trying to install the Nest Learning Thermostat in the Google Home app instead of the Google Nest app.

The Nest Learning Thermostat gets installed in the Google Nest app, and should then appear in the Google Home app automatically if you are using the same Google account for both and accessing the same Google Nest "home/structure" in both apps.

[brentonbfletch]

@MplsCustomer thank you very much. Attempted on the Google Nest App and receiving a Connection Problem Error - Nest Learning Thermostat could not be added to your account. Do I have to go through all of the resets again?

[MplsCustomer]

@brentonbfletch 

I'm just another Google Nest customer, and have no idea what that "Connection Problem Error" might be. Perhaps it's a temporary issue on Google Nest's servers and will work if you just try again in a short while.

[brentonbfletch]

@MplsCustomer ah, got it - no luck yet, but appreciate your help!

[Markjosephp]

Hi folks,

I wanted to stop by and see how I could help.

Thanks for the assistance, @MplsCustomer.

@brentonbfletch, I'm sorry to hear about the issues that you're having when trying to set up your Nest thermostat. Let's sort this out.

Please take a look at this guide to troubleshoot when the setup issue fails and let us know if it works.

Best regards,

Mark

[Markjosephp]

Hello brentonbfletch,

I wanted to see if you still needed help. Please let us know if you have any other questions or concerns.

Best regards,

Mark

[Markjosephp]

Hi brentonbfletch,

Chiming in to check if you have additional questions or concerns as we will be locking this thread in 24 hours.

Best regards,

Mark

[brentonbfletch]

Apologies, have been out of town. Will try the guide this afternoon and let you know.

Thanks!

[Markjosephp]

Hey there,

Thanks for getting back to us.

No worries! You can continue troubleshooting whenever you're available. Also, please keep me updated, and I would appreciate knowing the outcome. 

Best regards,

Mark

[brentonbfletch]

Tried the guide and had already done all of those... retried and still no luck... receiving the same  Connection Problem Error - Nest Learning Thermostat could not be added to your account (even after the resets)

[Markjosephp]

Hey brentonbfletch,

Thanks for keeping us in the loop on what you've done. Going over the steps here might help:

1. Open the Nest app.
2. At the top left, tap Menu.
3. To proceed, tap Add.
4. Give your home a name, then tap Next.
5. Enter your home's address, then tap Next.
6. Once you've added your new home to the app, you can add Nest products to it.

Please let me know if that helps.

Best regards,

Mark

[EdwardT]

Hi brentonbfletch,

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

Thanks,

Edward

[EdwardT]

Hi brentonbfletch,

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Thanks,

Edward