Google Home App shows Nest Thermostat "Offline More than 30 days ago" after wi-fi change

[p_x_g]

I recently bought the Google Nest Wifi Pro 6E router and turned off my old router+wi-fi. I now have a new wi-fi SSID.

Following the directions from google support, I removed the thermostats from the Google Home App and manually disconnected the account from the thermostat itself.

When re-adding the device in the Google Home App, all goes smoothly: I'm able to add the thermostat to the new wi-fi network. However, the Google Home App shows this message in a big circle for the thermostat:

"Offline More than 30 days ago"

My new wi-fi network is only 2 days old.

I have restarted my network and factory reset the thermostat. No joy. What steps could I take next?

Peter

[p_x_g · Accepted solution]

Found my issue! I am using the Beta/Dogfood version of Google Home App and that does not recognize the thermostate. When I used the regular Google Home App, the thermostat was recognized.

[EdwardT]

Hi p_x_g,

Thanks for posting and letting us know the steps that worked for you. Please observe it for now and let us know if anything comes up.

Thanks,

Edward

[Markjosephp]

Hello p_x_g,

I know it has been a while, but I wanted to ensure that everything is covered here. Please let us know if you have any other questions or concerns.

Best regards,

Mark

[Markjosephp]

Hi p_x_g,

I'm just checking in to make sure that you've seen my response. Please let us know if you have any additional questions or concerns before I lock this thread in 24 hours.

Thanks,

Mark

[Slyngang]

Nest thermostat more than 30 days offline. I have no direct access to my home internet or thermostat - out of country. How do I regain access to remote control of my thermostat (no one home who can do this)? Thanks!

[Jhonleanmel]

Hi folks,

Slyngang, a few questions: what Nest Thermostat do you have? Check this link to know what thermostat you have. Also, what troubleshooting steps have you done so far?

Best,
Mel

[Jhonleanmel]

Hey there,

Checking back in should you still have some questions here. Let us know by replying to this thread. 

Best, 
Mel

[EmersonB]

Hi everyone,

@Slyngang just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

I appreciate the help, Mel.
 
Regards,
Emerson