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Google Home app does nothing after scanning Nest Thermostat QR code

mconcannon
Community Member

Details:

  • Google Home app is latest version (no update available)
  • I'm on an iPhone 13 pro running 15.0.1
  • Nest Thermostat was updated to latest software yesterday (6.2-22)

 

Steps being taken:

  1. Open app on iPhone 
  2. Click + sign at top left
  3. Select 'Set up device' option under 'Add to home' section 
  4. Choose 'New devices' option 
  5. Tap 'Next' on 'Choose a home' screen where my home option is already checked off
  6. It goes through 'Looking for devices' animation 
  7. On 'What are you setting up?' screen that shows next, select 'Thermostat'
  8. On next screen, select 'Nest Thermostat' option 
  9. Scan the QR code that I have displayed on the thermostat screen (not the one on the back of the unit, though it shouldn't matter)
  10. It recognizes the QR code then returns me to the home screen of my "home" with absolutely zero indication anything is going on 
3 REPLIES 3

Jake
Community Specialist
Community Specialist

Hey mconcannon,

 

Sorry for the late reply. I wanted to follow up and ensure you are good to go. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

Jake
Community Specialist
Community Specialist

Hey mconcannon,

 

I want to ensure you are good to go, and everything is working properly. Please let me know if you are still having trouble, as I will be locking the thread in 24 hours due to inactivity. 

Best regards,
Jake

Jake
Community Specialist
Community Specialist

Hey mconcannon,

 

It has been a few days since the last reply, and I am going to lock the thread at this time. If you have any questions, please feel free to create a new post. 

Best regards,
Jake