10-16-2021 09:09 PM
After 3 months it lost Wi-Fi connection. I tried everything the forums suggested to do. Like factory rest, reboot router, charge it via cable. nothing worked. I contacted support and all they did was tell me to do exactly everything that the forums said to do and had I already tried. So I figured ok I will just deal with it not having Wi-Fi. A couple months later it just started a restart loop to where it was causing my air to kick on and off. I tried charging it via cable, factory restored it, nothing worked. I reinstalled my old thermostat and fine no problems. This unit is less than one year old. I got it through my gas company and they told me I had to contact Google. I would really just like to return it for a replacement. Honestly I am so close to Just giving up on google products and becoming an Amazon customer. Any help with this would be much appreciated, thanks.
11-18-2021 11:15 AM
Hey Classyclouds,
Apologies for the late reply. I wanted to follow up and ensure you are good to go. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.
Best regards,
Jake
11-23-2021 11:56 AM
Hey Classyclouds,
I want to ensure you are good to go, and everything is working properly. Please let me know if you are still having trouble, as I will be locking the thread in 24 hours due to inactivity.
Best regards,
Jake
11-24-2021 12:03 PM
Hey Classyclouds,
It has been a few days since the last reply, and I am going to lock the thread at this time. If you have any questions, please feel free to create a new post.
Best regards,
Jake