11-14-2022 11:08 AM
I have the Learning Thermostat. After using for a couple days, I took it down to paint and when I put it back up, it will not connect to the Y wire. We have tried multiple times and asked an electrician to do it. Nothing has worked. It's literally only been used a couple days. Can you replace the electric back plate? Could it be faulty?
11-18-2022 11:00 AM
Hello ChristineHauck,
I'm sorry for the trouble this may have caused you — let's see what's going on.
It appears that your thermostat detects the wire mechanically but not electrically.
To isolate:
Please try the troubleshooting steps here:
Let me know if that helps, or if the issue still persists.
Best regards,
Mark
11-21-2022 12:48 PM
Hey folks,
We appreciate your help here, @Markjosephp.
@ChristineHauck, I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.
Thanks,
Mel
11-22-2022 01:12 PM
Hi everyone,
Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.
Thanks,
Mel