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Google Nest Thermostat E with heat link

Community Member

Sorry I recently brought a flat with a google nest thermostats E with heat link already installed. I believe I have reset both devices back to default settings but when it comes to linking the two devices I get this error message. Someone please help! 



Community Specialist
Community Specialist

Hi there,


Thanks for reaching out. I'll do my best to help. Does this also happen on a different phone/tablet?

Hello, yes it does.

Got it. Here are some steps you can try:

1. Turn off all the devices in the room that are using Wifi or Bluetooth.
2. Reset the thermostat by pressing it quickly 2 times and then press and hold the display for 5 seconds.
3. Reset the Heat Link by pressing its button 1 time to wake it up and then press and hold for 15 seconds.
4. Power cycle your phone.
5. Open the Nest app and create a new home structure.
6. Enable airplane mode on your device and then enable your Bluetooth and Wifi.
7. Add the thermostat to your new home ( you can also try to add it without scanning the QR code ).

Let us know how it goes.

Community Specialist
Community Specialist

Hi, I wanted to check in. Do you need any further assistance?


If so, make sure to let me know. 

Community Specialist
Community Specialist

It's been a while since this thread was last updated so I'll go ahead and lock this thread. If you're still experiencing problems, please feel free to start a new thread and we'll be happy to help.