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Google Nest Thermostat stopped connecting to WiFi and now can’t find available networks

Nmackie
Community Member

Hi community,

My Nest (purchased in March 2021) stopped connecting to my WIFI network and now does not report any available networks. Have tried to following

1) reset nest

2) added WiFi name manually

neither of these has resolved the issue. I have seen online that this may be a product failure and I need a replacement. Where can I report this issue to start this process. Thanks. 

4 REPLIES 4

DGurski
Community Member

Following. I have the same problem. Lost connectivity 3 nights ago.

 

buckjw
Community Member

There is a support chat option here - https://support.google.com/googlenest/gethelp

This keeps happening to me.  They're now sending me a 4th replacement thermostat.  Unbelievably bad customer support.  Won't acknowledge the issue or offer a refund.  Just keep sending me replacements.

Jake
Community Specialist
Community Specialist

Hey all,

 

Apologies for the delayed reply. I wanted to follow up and ensure you are good to go. Please let me know if you have any questions from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

Jake
Community Specialist
Community Specialist

Hey all,

 

It has been a few days since the last reply, and I am going to lock the thread at this time. If you have any questions, please feel free to create a new post. 

Best regards,
Jake