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Google Nest thermostat lost connection.

rockeacres_99
Community Member

My nest thermostat lost connection to our internet in our vacation home.   I need to reconnect it remotely.  It has been connected to the internet for the last 7 months and lost connection last night.  My smart lights work and my cameras all work, so it is a nest thermostat issue

4 REPLIES 4

David_K
Platinum Product Expert
Platinum Product Expert

You won't be able to reconnect it remotely unfortunately. Most of the troubleshooting steps require someone to physically be with the thermostat.

Nest thermostat is offline - Google Nest Help

Jhonleanmel
Community Specialist
Community Specialist

Hey folks, 

Thanks again for helping here, @David_K

@rockeacres_99, I hope you've got the answer you're looking for. If you're still in need of any assistance, feel free to let us know. 

Best,
Mel

EdwardT
Community Specialist
Community Specialist

Hey folks,

 

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

 

Thanks,

Edward

Jake
Community Specialist
Community Specialist

Hey there,

 

I wanted to check in with you, and let you know that I will be locking the thread in 24 hours.

 

Best regards,

Jake